A website that stays fast, secure and online, in the care of one person.
UK hosting, a backup every day, security watched around the clock, and updates tried on a copy of the site before they reach the live one. The person who reads the alerts is the person who answers your email.
A plan to fit the size of the site.
A five-page brochure site does not need the same plan as a busy online shop. The promises are the same on both; what changes is how much there is to look after.
Standard
Brochure sites, blogs and booking-led sites
- UK hosting, daily backups, weekly updates and security
- Uptime checks and the monthly report
- 90 minutes of content changes a month, made by me, plus ongoing speed work
- A quarterly SEO health check
E-commerce
Online shops taking live orders
- Everything in Standard
- Payment gateway monitoring and weekly database housekeeping
- Priority support
If you are unsure which to choose, you need only tell me what the site does, and I will say in writing which plan fits.
A partnership, for those who would rather never touch the site.
A monthly partnership includes everything in a care plan, and I make the changes myself as well. You email what you would like done, and it is done within the hours your plan includes; anything larger is quoted in writing first. The included time is a ceiling rather than a target, so you always know what each month costs.
- Up to two hours a month of changes.
- Up to four hours a month of changes, with a review call every quarter.
- Busy multi-site or bespoke set-ups with an out-of-hours response, quoted individually.
The quiet work behind every plan.
Good hosting is the kind you forget about. A care plan is a set of small, mostly invisible jobs, each of which would be an expensive emergency if it ever had to be sorted out in a hurry.
- Every day, a backup. The files and the database are copied every 24 hours, encrypted, stored away from the server and kept for 30 days, so that should anything go wrong, yesterday's site is one click away.
- Every week, the updates. Whatever the site runs on, its updates are tried on a copy of the site first, so that nothing breaks on the live one.
- Every minute, the uptime check. The site is checked from several places, so that if it goes down, I know within a minute.
- Around the clock, the security. Malware scanning, a firewall, protection against password attacks and a hardened set-up are all in place.
- A reply from me, not a queue. When you write, I write back by the end of the next working day, with no ticket numbers, no chatbot and no being passed along, and a trusted associate is on call for cover when I am away.
- Whenever you email, the changes. Changes to opening hours, prices, a new photograph or a paragraph here and there are made within your plan's allowance.
- All the while, the hosting. The site sits on fast UK hosting with a content delivery network, and a free security certificate provides the padlock in the address bar.
- As the site grows, the speed. Images are optimised and caching is kept tuned, so that the site stays quick as you add pages.
The report, on the first working day of the month.
It is short enough to read over a coffee, and written in plain English throughout.
Your website, last month
The monthly report, as it arrives
- Visitors
- How many people came, and the pages they read.
- Where they came from
- How your visitors found their way to the site.
- What I did
- The updates applied and the changes made during the month.
- What I noticed
- Anything that deserves your attention, explained plainly.
Moving across takes about a week, and is usually free.
If you send me your web address, I will take a free 30-minute look at how the site is built, where it is hosted and what shape it is in, and then tell you which plan fits and whether anything needs fixing first.
The move itself takes about a week. I copy the site to managed UK hosting, set up the security certificate, the backups and the monitoring, test everything and then switch the domain over at a quiet time. If your site is looked after elsewhere at present, moving it across is usually free when you join.
Different businesses, the same quiet routine.
Two of the sites in my care are Elyte Chauffeurs (opens in a new tab), an executive chauffeur company in Ely, and Compass IT Support (opens in a new tab), an IT support company.
“Outstanding service. Always there when you need a little help getting to know the ins and outs of your website.”
“Adam has been a huge help to the business. Always suggesting new ideas, is available and implements new ideas very quickly and goes above and beyond. We’re very happy with his services and would highly recommend.”
Lock-in, leaving, and the other things people ask.
These are the questions that arise on almost every first call about hosting and care, including the awkward ones. If yours is not among them, you are welcome to send it to me, and I will answer it plainly.
Am I locked into a long contract?
You are not. Care plans are monthly and rolling, so you can stop at any time with 30 days' notice, and full ownership of everything stays with you throughout. The plan is a service, not a lock-in.
What happens if my site goes down?
Your site is checked every minute, and if something fails I receive an alert straight away and begin looking into it within the hour in working hours. Outages are rare, and when one does happen I tell you in plain English what happened, rather than leave you to wonder.
Do I have to move my domain as well?
There is no need. Your domain stays wherever it is registered now and is simply pointed at the new server. Should you prefer the domain and the hosting in one place, I can arrange that at cost, but it is not required.
Will my site be faster on your hosting?
Usually, yes. Many websites sit on shared hosting that slows down under any real load, and managed UK hosting with a content delivery network, caching and image optimisation is normally a clear step up. I will show you the before and after.
Do you look after sites you did not build?
Yes, whether it runs on WordPress or was built from scratch, as long as it is not badly broken. If a site has serious problems, it is sometimes better to fix those first, and I will say so honestly after a free 30-minute look.
What happens if I want to leave?
You take everything with you: the whole website, the latest backup, your domain and your data. I will help move it to your new host or developer at no extra charge, because a care plan should prove its worth every month rather than rely on the cost of leaving.
Tell me what worries you about your site.
You are welcome to send me the web address and a note about what concerns you, whether it is the speed, the security or an old site that nobody looks after. I will take a look and reply with what I would recommend and what it costs, in writing. Should you prefer to talk it over in person, I will come to you.
Or write to enquiries@adamlord.co.uk. For a fuller picture, the project brief takes about ten minutes.
Tell me about your site
Thank you. Your message is with me.
It has come straight to me rather than to a queue, and I will reply by the end of the next working day.